TSP Name: Northern Border Pipeline Company TSP: 021632583
Notice Type: Cust Srvc Critical: Y
Posted Date/Time: 7/27/2021 10:18:13 AM
Notice Eff Date/Time: 7/27/2021 10:18:13 AM Notice End Date/Time: 9/30/2021 11:49:00 PM
Notice Identifier: 2329 Notice Stat Desc: Initiate
Prior Notice:
Reqrd Rsp Desc: No response required Response Date/Time:
Notice Text:

Northern Border would like to notify customers and business partners that it will begin conducting business on a new transactional system, TC eConnects, effective for Gas Day October 1, 2021 as previously communicated.

TC eConnects will replace the current Customer Activities (CA) system and provide advanced technologies that allow for conducting daily transactions with a computer, tablet or mobile device.

System Access
You should have received an email with a TC eConnects Agreement for Use of Customer Activities Website. If you have not already done so, please complete the required information and return to usplebbsecurity@tcenergy.com. Completing this form is required as a prerequisite to attain access to the TC eConnects system. If you should have any questions about the form, please contact Chad Grayson at (832) 320-5291 or by email at usplebbsecurity@tcenergy.com.

Please note that because TC eConnects will be implemented for all your business transactions beginning October 1st, there will be a short transition period in which you will also use Customer Activities (CA) to finish conducting your September business.

In addition, training sessions will be offered during August and September. Parties that would like to be contacted directly concerning training information should send an email to WesternPipeScheduling@tcenergy.com.

Please reach out to your Scheduling Representative for any questions at 888-750-6275.